How It Works: Simple Steps To Effortless Style
It's your gateway to confidence-boosting outfits, exciting new styles customized to your preferences, and delightful clothing surprises curated just for you.
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Enjoy great style without the struggle... delivered right to your doorstep in a happy pink package!
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Fit Frustrations
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Fashion Ruts
Your Personalized Wardrobe, Specially Curated Just for You
Your Personal Stylist gains a deep understanding of your fave styles,
sizes, colors, and even the areas you prefer to downplay...then uncovers
fresh finds that'll have you looking and feeling your best.
But here's what's even cooler...each time you rate an outfit,
your Stylist goes the extra mile to incorporate your feedback so over time,
your wardrobe becomes an even more perfect reflection of your preferences!
FAQ
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What is Nadine West?
We are a woman-run business on a mission to empower our members to love their bodies by embracing their unique style. Our bodies are not made to fit into clothes, clothes are made to fit our bodies. By pairing you with an expert personal stylist who cares about what you want from your wardrobe, a Nadine West membership guarantees comfortable and stylish pieces that will flatter YOUR body, delivered to your doorstep, without compromising your budget.
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How many items will I receive in my shipment?
Depending on your level of membership, you'll receive between 3 and 15 pieces in each shipment. Typical combos include a few tops (shirts, blouses, cardigans), a few bottoms (shorts, leggings, skirts), a dress and a couple of pieces of jewelry and other fabulous accessories! We also include seasonal items, like shades in the summer or a scarf or beanie in the winter.
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What Sizes Do You Carry?
We are all about body inclusivity! We carry sizes XS to 3X, and we are constantly seeking brands that have a good selection of sizes to accommodate all of our lovely members!
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What are the prices on the items?
Items range from $10 to $60. When you keep items, your styling fee will be credited towards your purchase!
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How does the styling fee work?
This fee will be credited toward any items you choose to keep from your shipment. However, it's non-refundable and can only be used for your current shipment. If you have concerns with the styling, please update your Style Profile online or email/text us photos and links of preferred styles, so we can perfect your next shipment. ✨
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Can I try the items by wearing them out before deciding?
We occasionally get mistaken for a rental service. We are a store that comes to you! Nadine West items are for sale and we expect that you don't wear any items that you don't intend to buy. You are of course encouraged to try them on in the comfort of your home, pair them with items in your existing wardrobe, and see all the wonderful ways that they will be a great addition.
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Do I tell you which items I'm keeping each month?
No need to tell us! Just keep the pieces you love and send the rest back using the included Return Postage. Upon sign up, we securely store your payment information. Anything not returned to us by the Return by date listed on your Packing Slip will be charged. Easy peasy :)
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How do I return unwanted items?
Please place unwanted items in the same pink package you received, and put the included Return Postage label on top of the existing one. Drop the package in a USPS box by the Return date listed on your packing slip, and you're done!
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How do I pay for items I keep?
Keep what you love and return everything else by the Return date listed on your packing slip. The rest is up to us! We'll debit your payment method on file for the pieces you kept.
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What types of payment do you accept?
We accept all major credit cards, PayPal and ApplePay. We currently don't accept prepaid cards.
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Why do you guys care so much about my feedback each month?
Using terms like "Classic", "Romantic", and "Trendy" get us close to understanding your personal style, but we don't just want to get close - we want to help you create the wardrobe of your dreams! Sending feedback about each piece you loved, what you hated, and what you want to see more of in your shipments is how you'll get the most out of your membership. The more feedback you give, the better. Getting YOUR style right is our #1 priority!
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How do I login to update my style answers, CC info, delivery address, etc?
It's Easy! To update any information in your profile, you can login to your profile page through this link. If you forgot your password, no problem! The login page also allows you to reset your password easily!
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What brands do you carry?
We carry a healthy mix of well-known and up-and-coming brands!
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Can you send more clothing?
We have to stick to the postal service's weight restrictions. However, if you would really like to receive more items, email us at MyOutfits@NadineWest.com, and we'll see what we can do!
We are here to keep you happy, so let us know how we can do better.
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Is Nadine West available to non-U.S. residents?
At the moment, US-only. :)
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My packaging is damaged. What do I do? :(
Occasionally, the post office hugs our pink packages a little too tight. If you receive a broken item, just email us at myoutfits@nadinewest.com and we'll take care of it.
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What if I will be away, won't be available to accept the next package and can't return items on time?
We want you to be able to travel without worrying about being charged for unreturned items. Simply shoot us an email immediately so we can pause/postpone sending a new package.
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Skipping Months, Pausing, or Cancelling
Need to skip a couple months or cancel your account? No problem, simply login to your profile page through this link or email myoutfits@nadinewest.com and we'll assist you right away. If you want to change your shipment frequency, just update your style profile by clicking through this link
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