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Nadine West | Terms of Use

TERMS OF USE

Welcome to www.nadinewest.com. We are a service providing the opportunity to purchase clothing and accessories ( "Products” ) through shipments sent directly to you.

The following terms and conditions (the “Terms and Conditions” ) form a binding agreement between you and us, which covers all shipments provided to you.

Number 1 Rule: Nadine West reserves the right to cancel any customers with bad attitudes. Keep smiling :)

PLEASE READ THESE TERMS CAREFULLY

BY ACCESSING THE SITE, AGREEING TO RECEIVE A SHIPMENT/S, OR PURCHASING PRODUCTS, YOU AGREE WITHOUT LIMITATION OR QUALIFICATION TO BE BOUND BY THESE TERMS AND CONDITIONS. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU SHOULD NOT SIGN UP FOR THE SERVICE AND EXISTING SUBSCRIBERS MUST NOTIFY US WITH A REQUEST TO CANCEL IN ORDER TO BE RELEASED FROM THE TERMS AND CONDITIONS.

We reserve the right to change, add, or delete portions of these Terms and conditions at any time on a going-forward basis at our sole discretion. It is your responsibility to check for changes. Your continued Subscription constitutes your acceptance of any changes. We will use reasonable efforts to notify you of any such material changes by posting notice of the changes on the Site, and/or, in our sole discretion, by email or other means. We encourage you to visit this page and review the Terms each month you decide to continue with the service.

Users

By Signing up, you agree that you are 18 years of age and utilizing information that is your own and to the best of your knowledge, truthful and accurate. If under 18, you acknowledge that you have express permission of a parent/guardian to utilize the service Nadine West offers. In order to become a “Subscriber” you must complete our style quiz online at www.nadinewest.com. Subscribers are eligible to receive shipments either monthly or bi-weekly including free styling and no monthly subscription charge. A shipping fee of =$9.78 is debited prior to each shipment being sent and is offered as a credit to be used with that shipment towards the total purchase amount for items kept. Credits, shipping or other special offers, do not roll-over to future packages if not utilized.

Any individuals with allergies are advised to proceed at their own risk as Nadine West cannot guarantee the prevention of sending items which might cause an allergic reaction based on an individual's allergy profile.

While labeled under VIP status, customers will receive free shipping. Non-VIPs or VIPs who have had their VIP status revoked will pay whichever shipping fee is the current rate of Nadine West. This shipping fee will be credited back towards any purchase made or lost if no purchase is made.

Prepaid cards are not accepted at this time.

All bank fees charged due to overdraft, insufficient funds, or similar fees are the responsibility of the subscriber. Nadine West accepts no responsibility for bank fees resulting from processing of up front shipping charges and billings for unreturned items which occur during the normal course of your subscription.

ACCOUNTS

To become a Subscriber, you must provide your email address, physical address, and payment information. All personal information provided during sign up must be truthful and representative of your legal identity. You represent that you will not use any credit card or other form of payment unless you have all necessary authorization to do so. We will not be liable in the event your children or others acting with or without your permission use your credit card; however you may report any unauthorized use to us, and we will use reasonable measures within our control to help prevent future unauthorized use of your card. You will complete our Style Quiz in order to establish your style profile ( “Style Profile” ). To help the service work best for you, please keep your Style Profile up to date and include personal notes about your likes and dislikes. Please also keep your Account Information confidential. If your Account is accessed with your secure Account Information, we will rely on that Account Information and will consider the access valid. You are solely responsible for any and all use of your Account and all activities (including Shipments -- as defined below) that occur under or in connection with your Account. Without limiting any rights that we may otherwise have, we reserve the right to take any and all action we deem necessary to ensure the security of your Account, including without limitation terminating your Account, changing your password, or requesting additional information to verify or update the status of your account. You agree to be responsible for any act or omission of any users that access our site using your Account Information that, if undertaken by you, would be deemed a violation of these Terms and Conditions. You may not use anyone else's Account at any time, without the permission of the Account holder. Please notify us immediately if you become aware that your Account Information is being used without authorization.

Creating multiple accounts in efforts to procure items without payment or any other behavior consistent with the above will be considered theft and will be fully prosecuted.

SHIPMENTS, RETURNS, AND REFUNDS

Shipments.  Packages are mailed to subscribers within three weeks from subscriber’s initial registration. Subsequent packages are mailed on a cycle averaging 30-40 days thereafter for the monthly option, and 14-20 days thereafter for the bi-monthly option (“Subscription Term”). Nadine West Stylists choose items from our available inventory based on your registered style profile and purchase history. Upon receipt of the items, subscribers may try them on in the comfort of their own homes to decide whether the pieces fit into their existing wardrobe or suit their preferences. Items in each pink package are offered for sale and shall not be worn or used if not purchased. Any unwanted items in the pink package which are offered for sale shall be returned to the Company in their original condition. Unless selected for purchase, subscribers are only allowed to try the outfits on for the sole purpose of fitting them at home, and cannot be worn or used elsewhere for other purposes.

All Products will be considered accepted by you upon shipment from our warehouse, and title to and risk of loss passes to you when we turnover the Product(s) to a common carrier. Without prejudice to the preceding sentence, Nadine West further assumes that packages have been received and are in the possession of the subscriber if the tracking details show successful delivery thereof.

Any disputes as to receipt or tracking accuracy must be raised prior to the charge date of the shipment in question.

Legal Details. EACH SHIPMENT IS AN OFFER TO PURCHASE THE PRODUCT(S) IN THE SHIPMENT, WHICH YOU MAY RETRACT BY RETURNING THE PRODUCTS YOU DON’T WANT AS DESCRIBED ABOVE. All Products will be considered accepted by you upon shipment from our warehouse, and title to and risk of loss passes to you when we turnover the Product(s) to a common carrier.

Returns.  Once you receive the package, you have THREE (3) full days to try on the items from the date of receipt as provided in the tracking details, and return the package to us upon expiration of the third day from receipt (referred to as “return by” date). To return unpurchased items, use the same package they arrived in and the prepaid return postage sticker provided. Any item not returned by the “return by” date and in the packaging format required shall be automatically considered as purchased and shall be credited to the subscriber’s billing information. Each package comes with a prepaid return label through USPS. We rely on USPS tracking tools to determine the status of your return. Exceptions for late returns are permitted upon the subscriber’s timely notification and after confirmation by Nadine West. All return items must be received at our warehouse unworn and in the original condition, including all attached tags. We reserve the right to charge subscribers for items which have tags removed, show obvious signs of wear, or have been damaged.

Until returned items have been received at the warehouse, full responsibility for the shipment’s whereabouts and subsequent payment for any delay in shipment is transferred to the subscriber.

Refunds, adjustments, and reversal requests.  All refunds, adjustments, and reversal requests, if honored, can only be processed via the account utilized upon signup. Issuance of checks for refunds is not available.
For products which the Subscriber fails to return within the 3-day try-on period and thus deemed as purchased, a refund may be requested within 30 days immediately succeeding the 3-day try-on period, provided that the Subscriber states the reason for the refund sought, and subject to evaluation and investigation by Nadine West. Any refunded item must be delivered in its original packaging, including its tags. Once we receive the item for which refund is claimed, Nadine West shall contact the Subscriber within 14-21 days regarding the approval or denial of the requested refund.

SUBSCRIPTION TERM, FEES, AND PAYMENTS

The registered Subscription Term shall begin to run from the date you have completed the membership form and shall be automatically renewed every month unless you cancel.

No subscription fee shall be charged. The subscriber will, however, be charged in their billing statement a shipping fee of 9.78 USD 1 to 3 days prior to the Subscription Term. The shipping fee shall be used as a credit for any items kept by the subscriber. Although there is no minimum number of items that subscribers are required to purchase, the shipping fee cannot be used as future credit for items shipped during the next Subscription Term. Any unused credit will be charged in the billing statement on a per shipment basis.

Cancellation of subscription may be done by either submitting a written notice of termination by sending an email at myoutfits@nadinewest.com or by clicking the option to “Cancel Subscription” in your user profile. You may cancel your subscription at any time, but your account will automatically close only at the end of your current Subscription. However, once items are shipped during the subsisting Subscription Term, and before Nadine West is given notice of your decision to cancel your subscription, you will not be entitled to a refund of the shipping fee for that particular package.

Nadine West only discloses prices of its Products through shipment packing slips. We will attempt to send products based on your Style Profile price preference, but do not guarantee that the items shipped will be at a price point you judge to be a value. If you do not like the stated price, you may return the item according to the return process provided above. Please remember that you are responsible for paying the price of any and all Products in your shipment which are not returned within 3 days from the date of receipt. Should the subscriber fail to return the item prior to or on the “return by” date, the subscriber’s credit shall be charged in accordance with the conditions stated herein. The subscriber is also responsible for the payment of any Fees, and state and local sales taxes that apply to your shipment.

Please contact us by email at myoutfits@nadinewest.com with any concerns, and a customer service representative will assist you.

DISCLAIMER OF WARRANTIES

THIS SITE AND ALL CONTENT, PRODUCTS AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE THROUGH THIS SITE ARE PROVIDED BY NADINE WEST ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. NADINE WEST MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR ANY CONTENT, PRODUCTS OR SERVICES INCLUDED ON, OR OTHERWISE MADE AVAILABLE TO YOU THROUGH, THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANDISE. NADINE WEST MAKES NO WARRANTY THAT THE WEBSITE OR THE PROVIDED SERVICES WILL MEET THE USERS’ REQUIREMENTS. NADINE WEST SHALL NOT BE LIABLE FOR ANY DAMAGES TO, OR VIRUSES THAT MAY INFECT, THE SUBSCRIBER’S EQUIPMENT ON ACCOUNT OF THEIR ACCESS TO, USE OF, OR BROWSING THE WEBSITE, OR DOWNLOADING OF ANY MATERIALS, DATA, TEXT, IMAGES, VIDEO CONTENT, OR AUDIO CONTENT FROM THE WEBSITE. IF THE SUBSCRIBER IS DISSATISFIED WITH THE WEBSITE, THEIR SOLE REMEDY IS TO DISCONTINUE USING THE WEBSITE. NADINE WEST AND ITS MANUFACTURERS MAKE NO WARRANTIES OR REPRESENTATIONS REGARDING ANY PRODUCTS OR SERVICES ORDERED OR PROVIDED VIA THE WEBSITE, AND HEREBY DISCLAIM, AND THE SUBSCRIBER HEREBY WAIVES, ANY AND ALL WARRANTIES AND REPRESENTATIONS MADE IN PRODUCT OR SERVICES LITERATURE, FREQUENTLY ASKED QUESTIONS DOCUMENTS, AND OTHERWISE ON THE WEBSITE OR IN CORRESPONDENCE WITH US OR OUR AGENTS. Nadine West reserves the right to change or make corrections to any of the information provided on the website at any time and without any prior warning.

NO ADVICE, RESULTS, OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY THE SUBSCRIBERS FROM NADINE WEST OR THROUGH THE WEBSITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. Nadine West neither endorses nor is it responsible for the accuracy or reliability of any opinion, advice, or statement on the website, or for any offensive, defamatory, obscene, indecent, unlawful, or infringing posting made thereon.

Subject to the extent permitted by law, Nadine West disclaims all warranties with respect to the use of the products, either express or implied, including but not limited to any implied warranties of suitability or fitness for any particular purpose, or for skin rashes or irritability, dye rub off, shrinkage from washing, allergic reactions, and the like. Nadine West makes no warranty on the merchantability of the products. The manufacturer of each product is responsible for the quality, and any warranty made, express or implied, on the products shipped or purchased through Nadine West.