Supplemental Privacy Notice for California Residents
The California Notice does not apply to employment-related personal information collected from California-based employees, job applicants, contractors, or similar individuals. Where noted in the California Notice, the CCPA temporarily exempts personal information reflecting a written or verbal business-to-business communication ("B2B personal information") from some its requirements.
Personal Information Collected by Company and Purposes of Collection
For purposes of the California Notice "personal information" or "PI" means "information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household." "PI" includes eleven categories of information (the "PI Categories"): (1)identifiers, (2) other personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)), (3) protected classification characteristics under California or federal law, (4) commercial information, (5) internet or other similar network activity, (6) geolocation data, (7) biometric information, (8) sensory data, (9) professional or employment-related information, (10) non-public education information, and (11) inferences drawn from other personal information. As provided by the CCPA, PI does not include publicly available information from government records, deidentified or aggregated consumer information, or certain personal information protected by other sector-specific federal or California statutes.
Company collects PI from PI Categories (1), (2), (4), (5) and (11) listed above.
Company collects PI Categories (1), (2), (4), (5) and (11) from the following categories of sources:
- Customer-provided information from forms or direct interactions with Company
- Customer interactions with Company’s website
- Social media services, like Facebook
- Analytics services (such as Google analytics)
Company collects PI Categories (1), (2), (4), (5) and (11) for the following business or commercial purposes:
- To fulfill or meet the reason the customer provides the information
- To process customer requests, purchases, transactions, and payments
- To provide support, personalize, and develop Company’s website, products and customer experience
- To create, maintain, customize and secure customer accounts with Company
- To provide customers with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses
- To prevent fraud and help maintain the safety, security and integrity of Company’s website, products and customer experience, databases and other technology assets and businesses
- To personalize your website experience and to deliver content and product offerings relevant to your interests
- For testing, research, analysis and product development, including to develop and improve our website, products and customer experience
- To respond to law enforcement requests and as required by applicable law, court order or governmental regulations
- As described to consumers when collecting their PI or as otherwise set forth in the CCPA
- To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer in which PI held by Company is among the assets transferred.
Sharing of Personal Information
The Company may disclose your personal information to third parties for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract. In the preceding twelve (12) months, Company has disclosed personal information to the following categories of third parties:
- Service providers (such as payment processors and shipping and fulfillment companies)
- Analytics Services
- Web store services
- Advertising, marketing and media services
- Data aggregators
- Social media companies
1. Identifiers, such as
2. The California Customer Records statute’s personal information categories, which include both the
identifiers listed above and
|3. Protected classification characteristics under California or federal law (such as race, national origin, religion, gender, or age (40 years or older)).||NO|
|4. Commercial information (including records of personal property, products purchased, obtained, or considered, or other purchasing or consuming histories or tendencies)||YES|
5. Internet or other similar network activity including
|6. Geolocation data (such as physical location or movements)||NO|
7. Biometric information including genetic, physiological, behavioral, and biological characteristics,
or activity patterns used to extract a template or other identifier or identifying information, such as
|8. Sensory data including audio, electronic, visual, thermal, olfactory, or similar information.||NO|
|9. Professional or employment-related information.||NO|
|10. Non-publicly available educational information (as defined under the Family Educational Rights and Privacy Act and related regulations (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).||NO|
11. Inferences drawn from other personal information to create consumer profiles reflecting:
Your Rights and Choices
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Access to Specific Information and Data Portability Rights
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (as described below), we will disclose to you:
- The categories of personal information we collected about you.
- The categories of sources for the personal information we collected about you.
- Our business or commercial purpose for collecting or disclosing that personal information.
- The categories of third parties with whom we share that personal information.
- The specific pieces of personal information we collected about you (also called a data portability request).
If we sold or disclosed your personal information for a business purpose, two separate lists
- sales, identifying the personal information categories that each category of recipient purchased; and
- disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
Deletion Request Rights
You have the right to request that we delete any of your personal information that we collected and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (as described below), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
- Complete the transaction for which we collected the personal information, provide a good that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you;
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
- Debug products to identify and repair errors that impair existing intended functionality;
- Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law;
- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.);
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent;
- Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us;
- Comply with a legal obligation; and/or
- Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
Exercising Access, Data Portability, and Deletion Rights
To exercise the access, data portability, and deletion rights described above, you will need to submit a verifiable consumer request. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
The verifiable consumer request must:
- Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
Provide sufficient information that allows us to reasonably verify you are the person about whom we
collected personal information (or an authorized representative), which may include:
- Email and password (for customers with password protected accounts)
- For non-account holders who make requests to know categories of personal information or for deletion, personal information data points that match at least two data points maintained by us
- For non-account holders who make requests for specific pieces of personal information, personal information data points that match at least three data points maintained by us, together with a signed declaration under penalty of perjury that you are the consumer whose personal information is the subject of the request
You should submit your verifiable consumer request by either:
- Calling us at (800)347-4339.
- Emailing us at email@example.com.
- Visiting www.nadinewest.com/home/privacy_policy and clicking on the link to firstname.lastname@example.org.
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. To designate an authorized agent you must provide the authorized agent written, signed permission to make the verifiable consumer request on your behalf. Additionally, before we will provide specific pieces of Personal Information to an agent, you must verify your identity directly with us and confirm (directly with us) that you have given the agent permission to submit the request for specific pieces of information. Alternatively, an authorized agent may make a verifiable consumer request based upon a power of attorney pursuant to California Probate Code sections 4000 to 4465. We may deny a request from an agent if these requirements are not met.
Making a verifiable consumer request does not require you to create an account with us.
We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period.
Response Timing and Format
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 45 additional days), we will inform you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response to that account if possible. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding our receipt of you request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
- Deny you goods or products.
- Charge you different prices or rates for goods or products, including through granting discounts or other benefits, or imposing penalties.
- Provide you a different level or quality of goods or products.
- Suggest that you may receive a different price or rate for goods or products or a different level or quality of goods or products.
However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.
Other California Privacy Rights
California’s "Shine the Light" law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to email@example.com. or a letter to 5150 Broadway St. #510, San Antonio, TX, 78209, U.S.A
Changes to the California Notice
We reserve the right to amend this Supplemental Privacy Notice for California Residents at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice’s effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.